Cancellation and Rescheduling Policy for CLAN-networks Experts:

At CLAN-networks, we value the time and commitment of both our experts and users. To ensure a seamless experience for everyone involved, we have established the following cancellation and rescheduling policy:

1. Cancellation Policy:

a. Expert Initiated Cancellation:

• Experts are expected to fulfill their scheduled commitments. In case of unavoidable circumstances, experts must notify CLAN-networks and the user at least 24 hours in advance.
• Failure to provide a 24-hour notice will result in a penalty on the expert’s profile. Persistent violations may lead to account suspension.

b. User Initiated Cancellation:

• Users can cancel a session with no penalty if done at least 24 hours before the scheduled time.
• If a user cancels within 24 hours of the session, the expert will receive partial compensation for their time.

2. Rescheduling Policy:

a. Expert Initiated Rescheduling:

• Experts can propose a rescheduled time to the user with at least 24 hours notice.
• Users have the right to accept or decline the proposed rescheduled time.

b. User Initiated Rescheduling:

• Users can request a session reschedule with at least 24 hours notice.
• Experts are encouraged to accommodate reasonable rescheduling requests whenever possible.

3. No-Show Policy:

• If a user does not show up within 15 minutes of the scheduled session time, the expert can consider the session a no-show.
• For a user no-show, the expert will receive compensation for their time spent waiting.

By participating as an expert on CLAN-networks, you agree to adhere to these policies. We believe these guidelines ensure fairness and professionalism in all interactions. Thank you for your cooperation.

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